Shipping Policy

Freight is not included in product pricing. For every order, Distriq Distribution will obtain freight quotes based on your location, order size, weight, and current carrier rates. The freight cost will be presented to you as part of your formal quote before the order is confirmed.

By accepting a quote, you agree to the freight charges outlined in that quote. Orders are not fulfilled until payment — including freight — has been received and confirmed.

Distriq Distribution ships to approved business account locations. Shipping availability and rates vary depending on the destination. Deliveries outside standard service areas, including locations such as Hawaii, Alaska, and Puerto Rico, are handled on a case-by-case basis. Please contact us to discuss shipping options for your location before placing an order.

Lead times vary depending on product availability, order size, supplier fulfillment schedules, and carrier capacity. Estimated lead times will be communicated to you at the time your quote is issued.

Distriq does not guarantee specific delivery dates. All timelines provided are estimates only and may be affected by factors outside our control. If you have time-sensitive requirements, please communicate them to us before placing your order so we can advise accordingly.

Distriq Distribution selects carriers based on order size, destination, and service availability. We work with freight carriers and logistics providers best suited for wholesale and bulk shipments. Customers may not specify a preferred carrier unless otherwise agreed upon in writing prior to order confirmation.

Products designated as special order items may require additional lead time beyond standard fulfillment. Estimated lead times for special order products are provided on a case-by-case basis and will be disclosed prior to order confirmation. Special order items cannot be cancelled once the order has been placed with the supplier.

It is the customer's responsibility to inspect all deliveries at the time of receipt. Before signing for a shipment, please inspect the packaging and visible product condition. If damage is apparent at the time of delivery, note it on the delivery receipt before signing.

Any damaged, incorrect, or missing items must be reported to Distriq Distribution within 48 hours of delivery. Failure to report within this window may affect your ability to receive a remedy. For full details, see our Returns and Refund Policy.

All freight charges are non-refundable unless the return or issue is the direct result of a Distriq Distribution fulfillment error. In cases where Distriq is responsible for a shipping error, we will cover the cost of return freight and arrange for replacement or refund as appropriate.

Refused deliveries without prior authorization from Distriq may result in the customer being charged for round-trip freight costs. Please contact us before refusing any shipment.

Distriq Distribution is not liable for shipping delays caused by carriers, weather events, natural disasters, supply chain disruptions, labor disputes, or any other circumstances beyond our reasonable control. We will make reasonable efforts to communicate delays as soon as we are made aware of them.

If you have questions about shipping for your order or need to discuss delivery options for your location, please reach out to us directly:

Distriq Distribution
2600 S Telegraph Rd, Bloomfield Township, MI 48302
info@distriqdistribution.com
(248) 800-8315
Monday to Saturday, 9:00 AM to 5:00 PM ET