Returns & Refund Policy

All returns require prior written authorization from Distriq Distribution. Customers must contact us before returning any merchandise. Unauthorized returns may be refused, returned to Customer at Customer’s expense, held pending Customer instructions, or otherwise handled as permitted by applicable law. Customer remains responsible for resulting freight, storage, handling, or other reasonable charges.

To request a return authorization, contact us at info@distriqdistribution.com or (248) 800-8315.

Visible shortages, shipping damage, incorrect products, or other discrepancies reasonably discoverable upon delivery must be reported to Distriq Distribution within 48 hours after delivery, together with reasonable supporting documentation. Claims involving such readily discoverable issues that are not reported within this period may be denied to the fullest extent permitted by applicable law.

Concealed damage or defects that could not reasonably have been discovered at delivery must be reported promptly after discovery. Customer must provide reasonable supporting documentation upon request.

To process your claim, we may require:

• Photos of the damaged or incorrect products
• Photos of the original packaging and shipping labels
• A description of the issue and affected quantities

Customer must preserve the affected products, original packaging, shipping materials, labels, and related documentation until Distriq completes its review or authorizes disposal. Failure to preserve reasonably requested evidence may affect the availability of a remedy.

We strongly recommend inspecting all deliveries at the time of receipt.

Food, beverages, candy, snacks, and other consumable products are generally not eligible for return unless:

• The products were damaged before risk of loss passed to Customer, or Distriq otherwise approves the claim
• The products are defective
• The products were shipped incorrectly by Distriq

Due to the nature of consumable goods, we are unable to accept returns on food or beverage products that have been received in good condition.

Unopened, unused general merchandise may be eligible for return if a return request is submitted within 30 days after delivery and approved by Distriq. Eligibility for return does not guarantee approval. Products must be in their original condition and original packaging. Items that have been opened, used, or repackaged are not eligible for return. Distriq reserves the right to deny a return if the product’s condition, packaging, age, marketability, or other circumstances make the product unsuitable for resale.

Except where required by applicable law or expressly authorized by Distriq in writing, the following items are non-returnable:

• Special order products
• Clearance, closeout, and liquidation merchandise
• Products marked final sale
• Custom-configured or customer-specific products
• Opened food, beverage, or consumable products
• Products with damaged, altered, removed, or missing labels or UPC codes
• Products that cannot reasonably be resold as new
• Products damaged after delivery due to customer handling or storage
• Expired products resulting from customer storage conditions

Approved returns that are not caused by a Distriq fulfillment error may be subject to a restocking fee of up to 15% of the product purchase price, in addition to applicable return freight, handling, and other costs expressly permitted under this Policy.

If the return is due to a Distriq fulfillment error, such as an incorrect item shipped or a verified shortage attributable to Distriq, Distriq will cover authorized return shipping costs.

Claims involving damage occurring after risk of loss has passed to Customer will be handled in accordance with the Shipping Policy and applicable carrier-claim procedures. Distriq may assist with a carrier claim but does not guarantee reimbursement.

If an approved return is not due to a Distriq fulfillment error (customer ordered incorrectly, change of mind): The customer is responsible for all return shipping costs.

Original freight charges are non-refundable unless the return is the direct result of a Distriq fulfillment error.

Refunds are processed after returned merchandise has been received, inspected, and approved by Distriq Distribution. Approved refunds will be issued to the original payment method or applied as account credit at Distriq’s discretion.

Approved refunds or credits will not exceed the amount actually paid to Distriq for the affected products, excluding non-refundable freight, fees, or other charges except where otherwise expressly provided.

To the extent permitted by applicable law, Distriq may apply an approved refund or credit against undisputed amounts then due and owing by Customer to Distriq.

Authorization of a return, acceptance of returned merchandise, or investigation of a claim does not constitute an admission of fault or liability by Distriq.

Please allow reasonable processing time for refunds to be completed after inspection.

Shipments refused at delivery without prior authorization from Distriq Distribution will be treated as unauthorized returns. Customer may be responsible for outbound freight, return freight, storage, redelivery, reconsignment, handling, restocking, and other carrier or processing charges resulting from an unauthorized refusal, to the extent permitted by applicable law and this Policy.

If you need to refuse a delivery for a legitimate reason, please contact us before the delivery attempt so we can coordinate appropriately.

Except for special-order items or other orders for which Distriq has already incurred a non-recoverable supplier or processing commitment, Customer may request cancellation before fulfillment. Cancellation is not effective until confirmed by Distriq. Once an order has shipped, it cannot be cancelled and is subject to this Returns and Refund Policy.

Distriq may reject or cancel an order before shipment due to product unavailability, supplier limitations, pricing or typographical errors, suspected fraud, payment issues, legal or regulatory restrictions, safety concerns, force majeure events, or other circumstances that reasonably prevent fulfillment.

Product expiration dates and remaining shelf life vary by product, manufacturer, supplier, and inventory availability. Distriq does not guarantee a minimum remaining shelf life unless a specific minimum is expressly stated in the applicable quote or order confirmation. Products identified as short-dated will be disclosed prior to order confirmation.

After delivery and transfer of risk of loss, Customer is responsible for proper storage, temperature control, handling, stock rotation, and use of products in accordance with manufacturer instructions and applicable requirements. Distriq is not responsible for deterioration, expiration, contamination, damage, or loss caused by improper storage or handling after delivery.

Returns or refunds will not be issued for products where expiration is a result of customer storage conditions or delayed use after delivery.

Products subject to a manufacturer or regulatory recall will be handled according to the applicable recall instructions. Customer agrees to reasonably cooperate with recall procedures and should not return recalled products unless instructed by Distriq.

To request a return authorization or report an issue with your order, please contact us as soon as possible:

Distriq Distribution
2600 S Telegraph Rd, Bloomfield Township, MI 48302
info@distriqdistribution.com
(248) 800-8315
Monday to Friday, 9:00 AM to 5:30 PM ET · Saturday, 9:00 AM to 3:00 PM ET