Returns & Refund Policy

All returns require prior written authorization from Distriq Distribution. Customers must contact us before returning any merchandise. Returns sent without authorization may be refused and returned at the customer's expense.

To request a return authorization, contact us at info@distriqdistribution.com or (248) 800-8315.

If you receive damaged products, incorrect items, or a shipment with missing quantities, you must report the issue to Distriq Distribution within 48 hours of delivery.

To process your claim, we may require:

• Photos of the damaged or incorrect products
• Photos of the original packaging and shipping labels
• A description of the issue and affected quantities

Failure to report within 48 hours of delivery may affect your ability to receive a remedy. We strongly recommend inspecting all deliveries at the time of receipt.

Food, beverages, candy, snacks, and other consumable products are generally not eligible for return unless:

• The products were damaged during transit
• The products are defective
• The products were shipped incorrectly by Distriq

Due to the nature of consumable goods, we are unable to accept returns on food or beverage products that have been received in good condition.

Unopened, unused general merchandise may be eligible for return within 30 days of delivery, subject to prior authorization. Products must be in their original condition and original packaging. Items that have been opened, used, or repackaged are not eligible for return.

The following items are not eligible for return under any circumstances:

• Special order products
• Clearance and closeout merchandise
• Opened food, beverage, or consumable products
• Products damaged after delivery due to customer handling or storage
• Expired products resulting from customer storage conditions

Approved returns that are not the result of a Distriq error may be subject to a restocking fee of up to 15% of the product value. This fee covers handling, inspection, and reprocessing costs associated with returned merchandise.

If the return is due to a Distriq error (damaged in transit, incorrect item shipped, shortage): Distriq Distribution will cover the cost of return shipping.

If the return is not due to a Distriq error (customer ordered incorrectly, change of mind): The customer is responsible for all return shipping costs.

Original freight charges are non-refundable unless the return is the direct result of a Distriq fulfillment error.

Refunds are processed after returned merchandise has been received, inspected, and approved by Distriq Distribution. Approved refunds will be issued to the original payment method or applied as account credit at Distriq's discretion.

Please allow reasonable processing time for refunds to be completed after inspection.

Shipments refused at delivery without prior authorization from Distriq Distribution will be treated as unauthorized returns. The customer may be responsible for round-trip freight charges and applicable restocking fees.

If you need to refuse a delivery for a legitimate reason, please contact us before the delivery attempt so we can coordinate appropriately.

Orders may be cancelled by the customer prior to fulfillment at no charge. Once products have shipped, the order is no longer eligible for cancellation and becomes subject to this Returns and Refund Policy.

Distriq reserves the right to cancel any order at any time due to product unavailability, pricing errors, or other factors, and will notify the customer promptly in such cases.

Distriq Distribution supplies products with commercially reasonable shelf life unless otherwise disclosed before the order is finalized. If a product is identified as short-dated or has a reduced shelf life, this will be clearly communicated prior to order confirmation.

Returns or refunds will not be issued for products where expiration is a result of customer storage conditions or delayed use after delivery.

To request a return authorization or report an issue with your order, please contact us as soon as possible:

Distriq Distribution
2600 S Telegraph Rd, Bloomfield Township, MI 48302
info@distriqdistribution.com
(248) 800-8315
Monday to Saturday, 9:00 AM to 5:00 PM ET